Marina 30 introduces these INTERNAL REGULATIONS, made up of the various norms and rules that govern and define the relationship between the company and its clients. Likewise, they will be applicable and obligatory for:

• Occasional visitors of the clients staying at the facility.
• Any person who visits or wanders within the facility on an occasional basis.

This document is available to customers at the reception of the facility and can be consulted in person from 8:00 to 16:00 or electronically via the official website marina30coruna.com. It applies to all apartments and common areas, without exception.

Its structure and rules are based on current legislation and are therefore mandatory and imply ethical and respectful behaviour. Failure to comply with them may be sanctioned in accordance with current labour, civil or criminal regulations, with immediate correction being assessed in the first instance.

These Internal Regulations will be in force without interruption but will be subject to annual review in order to apply updates if any.

ADMISSION CONDITIONS

Marina 30 reserves the right to refuse entry and cancel the booking, without refund, of any client who fails to comply with these Internal Regulations. Any behaviour that is disrespectful to other people (clients or staff) or to the premises of the facility will be sufficient reason to exercise this right.

The apartments  and common areas of the facility may not be used for purposes other than accommodation (activities such as interviews, photo shoots, filming, taking images for promotional activities, etc.), unless expressly authorised in advance by the Management of the establishment and always in compliance with the rest of the Internal Regulations, the conditions set by the Management and the regulations applicable to the activity in question.

Our facility offers a 24-hour reception service, which will be in person from 8:00 a.m. to 4:00 p.m. and by telephone from 4:00 p.m. to 8:00 a.m. Any questions regarding these Regulations can be answered during these hours. We will be happy to help you.

Language: these Regulations are available in two languages (Spanish and English) but only the text in Spanish is legally binding and will prevail in the event of any difference in interpretation or any other difference.

REQUIREMENTS FOR TRAVELLER ADMISSION

Check-in or traveller entry is available from 3:00 p.m. Check-out or traveller departure is available until 12:00 (noon).

Marina 30 offers its clients a face-to-face reception service from 8:00 a.m. to 4:00 p.m. This timetable means that access to the facilities by travellers after 4:00 p.m. will be carried out by the clients themselves, and it is compulsory to have previously registered electronically via the link that the facility provides by email.

From 4:00 p.m. to 8:00 a.m, the reception service will be by telephone.

If the client arrives before the possible check-in time (3:00 p.m.), they may access their reserved apartment provided it is available and clean.

Minors under the age of 16 may not stay without being accompanied by their parents or guardians. Persons aged between 16 and 18 years may stay with prior written authorisation from a parent or guardian, assuming responsibility as adults and payment associated with the booking.

TRAVELLERS REGISTRY

Applicable laws

• Order of the Spanish Ministry of the Interior 1922/2003 of 3 July, which establishes the record-keeping and reporting of travellers in hospitality establishments.
• Royal Decree 933/2021 of 26 October, which establishes the registration and information obligations of natural and legal persons who provide accommodation and motor vehicle rental services.
• Organic Law 1/1992, of 21 February, on the Protection of Public Safety, and in particular Article 12. 1, which stipulates that all natural or legal persons engaged in activities that affect public safety, such as the provision of accommodation, the sale or repair of second-hand goods, the rental or scrapping of motor vehicles, or the sale of jewellery and precious metals, must carry out the documentary registration and information procedures provided for in the regulations in force.

Those wishing to use the premises in addition to the ancillary services must scan (in the case of online check-in) or present (in the case of in-person check-in) their identification documents for registration in the premises’ Traveller’s Registry Book.

In Spain, a valid form of identification is considered to be a DNI (Documento Nacional de Identidad – National Identity Document), a passport or a driving licence. In the case of travellers from abroad, they may register by presenting a passport or identity card if they come from an EU country or only a passport if they come from outside the EU. It will also be possible to register with a valid Spanish residence permit if the foreign traveller is resident in Spain. 

Marina30 is not responsible for the inaccuracy of any of the data provided by the traveller when filling in the registration form or on the basis of the data appearing in the identification documents provided by the traveller for this purpose.

FORMALISATION OF THE STAY – WELCOME

A traveller’s registration is formalised by an admission or Welcome document containing the following information

• Commercial name of the facility
• Name of the client
• Apartment assigned
• Check-in and check-out dates
• Price per stay

This document, which must be individual, serves to accredit the tourist accommodation contract and will have probative value for administrative purposes, and must be signed by every person over the age of fourteen who makes use of the facilities, in accordance with the system and model established (online or in person). In the case of persons under the age of fourteen, their details will be provided by the adult they are accompanying.

The original signed document will be kept by the facility in digital format for the legally established period of time available to the tourist inspectorate (3 years from the start of the commercial relationship), providing a copy to the guest who signs it if they so request.

The signing of the Welcome document implies that the client confirms that all the data contained therein plus those provided are true and accepts the terms and conditions detailed in the document.

Likewise, the signing of the Welcome document will confirm that the traveller accepts these Internal Regulations, the application of their rights and obligations and compliance with the rules contained therein.

CLIENT RIGHTS

Marina 30 allows free access to the facility and the right to remain within it, with the limitations defined in the legislation and in these Internal Regulations.

The traveller’s rights as a Client of this facility are as follows:

a) To receive truthful, sufficient, comprehensible, unequivocal information prior to contracting the stay as well as the full final price, including taxes.  Likewise, in the case of additional services, they must be specified in detail.

b) To obtain the documents that accredit the terms of the contract. The facility will formalise the bookings by means of telematic confirmation. In exceptional cases, digital or physical booking confirmation documents will be provided, such as personalised vouchers, charitable contributions, etc.

c) To access the facility under the contracted terms and conditions. The client has the right to enjoy their stay according to the agreed conditions. Any alteration to these conditions must be communicated by the facility as soon as possible.

d) To have their security and that of their property as well as their privacy duly guaranteed. They must also be informed of any inconvenience that may affect their well-being.

(e) To be informed of any premises or services that may pose a risk and of the security measures in place. Information on the emergency evacuation plan shall be available in each apartment.

f) To receive a detailed invoice for their stay, showing the total price paid and itemised taxes.

g) To lodge complaints and claims and to receive information on the procedure for lodging them (complaint forms established by the Galician Government – Xunta de Galicia) and their treatment. The filing of a complaint or claim does not exempt from the fulfilment of these Regulations and the payment of services.

h) To consult the terms of the Privacy Policy published on our website: “The data provided will be kept for the duration of the commercial relationship or for the number of years necessary to comply with legal obligations. The data will not be disclosed to third parties unless required to do so by law. You have the right to obtain confirmation as to whether we are processing your personal data within the company, and therefore you have the right to access the data, rectify inaccurate data or request its deletion if it is no longer necessary.

i) Marina 30 is not responsible for the services provided outside the premises of the facility or for the conduct of the staff outside the facility.

j) Marina 30 offers its customers, at no extra cost, additional services such as tourist information, luggage storage (from 8:00 a.m. to 4:00 p.m.) or a taxi call service. The management of messages or packages intended for a guest shall be initiated provided that the prior consent of the guest to proceed with such management is verified, in which case the message or package shall be communicated or delivered.

FACILITY CONDITIONS

• It is not permitted to exceed the number of guests stated in the booking. In this case, the facility will charge extra for the stay of the person(s) accommodated without authorisation and therefore without the legally required traveller’s registration.

Similarly, for security reasons, it is not permitted to accommodate more than 4 people per apartment.

Guests with babies from 0 to 2 years old can request a cot at a cost of €15 per stay (change of sheets not included). This cost includes a 5cm thick mattress and a set of sheets (fitted sheet, duvet cover and pillowcase). The maximum number of cots per apartment is one. Cots are available on request and must be confirmed by the facility.

• Smoking is strictly prohibited in the apartments, in accordance with Law 42/2010 of 30 December, which amends Law 28/2005 of 26 December, on health measures against smoking and regulating the sale, supply, consumption and advertising of tobacco products.  Failure to do so will be considered a minor offence punishable by a fine of 300 euros.
• Noise and other disturbing activities are strictly prohibited throughout the stay. Quiet hours are from 10:00 p.m. to 08:00 a.m. and must be respected. In the event of disrespect for the peace and well-being of other guests, the facility reserves the right to deny entry to anyone who breaks the rules and may be asked to leave without refund of any money paid for their stay. Article 33 of Law 7/2011, of 27 October, on Tourism in Galicia, establishes the obligations of both the tourist facilities and the users in order to ensure proper coexistence and respect for the rules laid down.
• Pets are not allowed in the establishments, with the exception of guide dogs or assistance dogs, as defined in the sectoral regulations on the use of guide dogs by people with total or partial visual impairment.
• Damage to or breakage of the furnishings and equipment in the apartment due to misuse will be subject to a fine, the amount of which will be determined according to the item and the damage caused.
• It is not allowed to enter or visit the facilities unclothed or wearing inappropriate clothing, such as: going to the reception in a bathrobe or pyjamas, walking around bare-breasted or barefoot, etc. The use of clothing or symbols that incite violence, racism or xenophobia, as defined by public security legislation and the Penal Code, is not permitted. Marina 30 reserves the right to refuse entry to anyone found to be behaving in this manner.
• In order to guarantee the safety, privacy and tranquillity of the guests, Marina 30 has technical equipment for permanent recording in the corridors and other common areas, the images of which may be made available to the authorities in the cases provided for by law. The apartments are equipped with noise and air quality detectors, which support our efforts to ensure the well-being and peace of mind of our guests.
• Marina 30 has fire extinguishers and smoke detectors to be used in the event of an accident, as required by law.
• It is forbidden to use the towels and other clothes in the room for outside use. It is also forbidden to hang ropes in the apartments to dry clothes.
• The apartments are heated and cooled by inverters installed in different areas. Do not leave windows open when these are on.
• Safe deposit boxes are available free of charge. Instructions on how to use them can be found inside. Forgetting a code that requires the assistance of emergency personnel will result in a €50 fine. 

 

PAYMENT OF STAY

Due to the in-person hours of our reception service, which is operational from 8:00 a.m. to 4:00 p.m., all reservations must be paid for before the client’s arrival as described below:

Online bookings

• All bookings must be paid for in full prior to arrival. Otherwise, the facility reserves the right to cancel them.
• For flexible rate bookings, 100% of the stay must be paid for 5 days prior to arrival. If this request is not met, the facility will reject the booking.
• For bookings with a Non-Refundable rate, the client must pay 100% of the stay at the time of booking.

Reservations made in person

• All reservations made in person at the facility must be paid in full at the time of booking.
• In the event that the payment is to be made by another person, the reception will send a link to the mobile phone or email of the person concerned so that they can make the payment without having to go anywhere.

Cancellation conditions

• Flexible rate: free cancellation up to 5 days before arrival. In the event of cancelling or modifying the reservation later than the indicated date, the facility will charge for the entire stay.
• Non-refundable rate: the facility will charge for the entire stay at the time of booking. This rate does not allow modifications. In the event that the client wishes to cancel the booking, the amount paid will not be refunded.

Modification conditions

• Flexible rate: booking modifications are allowed up to 5 days before the client’s arrival, provided that there is availability on the date and with the same characteristics. The amount will be adjusted based on the existing rate according to the client’s new needs.
• Bookings made within 5 days prior to arrival and non-refundable bookings will not be eligible for modifications.

Other conditions

Early departure of the client before the end of the contracted stay does not imply the refund of the amount paid. The facility will analyse each request individually, paying special attention to the rate chosen, the existence or not of intermediaries in the booking and the reason for the request.

All apartments are equipped with kitchenware, towels, bed linen, furniture and technology, which are inventoried and valued. This price list is available for consultation at the reception desk of the facility. In the event that the guest leaves their room and any of the items listed are not found in the apartment and their absence has not been previously reported, they will be considered taken by the client and, therefore, a charge will be made.

The means of payment accepted by the facility are:

• Cash
• Credit cards (MasterCard, Visa)
• Debit cards (MasterCard, Visa, Maestro, Euro6000)

The currency accepted for cash payments is the euro, with a maximum accepted amount of €1,000, according to Law 11/2021, approved on 9 July, which deals with measures to prevent and combat tax fraud.

STAYS AND THEIR CHARACTERISTICS

Accommodation rates will be invoiced for the number of nights stayed, calculated from 15:00 on the day of arrival until 12:00 on the day of departure.

The minimum charge per apartment will be the amount for one night’s stay, this being understood to end at 12:00 (noon) on the day following the date of entry. Therefore, those clients who wish to stay for a few hours must pay the minimum amount established.

On busy dates, due to the increase in the number of check-ins and check-outs, it is possible that not all apartments may be available at early hours due to cleaning times, so access to the apartment may be delayed by up to two hours.

Similarly, check-in may be delayed in the event of exceptional circumstances that prevent, for reasons beyond the control of Marina 30, the apartment from being ready and available at the time set for the start of occupancy in accordance with the normal occupancy rules.

Taking into account that most check-ins will be made outside of reception opening hours, there is no arrival time limit as they are made electronically. This procedure does not exempt guests from the 12:00 noon check out time.

Guests with a one-night booking who do not arrive at the facility before 11:30 a.m. on the day of departure will be considered a no-show and will not be entitled to a refund or access to their apartment. They will also not be able to transfer their booking to another date.

Similarly, clients with bookings for more than one night who do not arrive at the facility before 11:30 a.m. on the day following their arrival will be able to access the apartment assigned to them, but will be considered a no-show for the first night and will not be entitled to any refund.

Any change regarding the stay must be notified at the reception according to the guidelines below:

• Extension of stay. The request must be made during the stay or no later than 12:00 noon on the day of departure. The longer the request is delayed, the less chance there is of the facility taking action.
• Reduction in the number of guests. The stay has already been paid for and will not be refunded.
• Increase in the number of guests. The new guest must register and pay before entering the apartment.
• Late check-out. After consultation, the client can delay his departure time whenever possible. The cost for 2 extra hours is €15 and for 4 extra hours €35. If the client wishes to extend his stay, he must pay for an additional night.
• Rental of additional services. This must be notified as soon as possible and paid for at the time.

In the event that the client has left the premises without notifying us and has left their belongings in the apartment, the facility will endeavour to contact them. If this is not possible within 2 hours, Marina 30 reserves the right to collect and remove the client’s luggage in order to clean the apartment.

In the event of a client suffering from an infectious process or any other illness that may be dangerous to the other guests staying at the facility, the facility has the right to cancel the booking with immediate effect and to ask the client to leave the premises immediately.

Marina 30 will take the necessary steps to ensure that clients who may have fallen ill are attended to as soon as possible.

In the event of the death of a resident, the relevant authorities will be informed. The heirs of the deceased will be responsible for any expenses incurred as a result of the situation, including, if necessary, the redecoration and disinfection of the apartment and the replacement of linen and equipment.

SERVICES

The price of the apartment includes water, electricity, heating or air conditioning, Wi-Fi internet connection, use of the safe, bed linen and towels and cleaning.

The apartments are cleaned every day. Cleaning takes place from 9:00 a.m. to 02:00 p.m. Apartments that are not available during these hours will not be cleaned.

In order to facilitate the cleaning process, it is recommended that you leave a “You can come in” sign on the outside of the apartment door if you wish to be cleaned, and a “Do not disturb” sign if you do not wish to be disturbed.

If the notice exceeds 48 consecutive hours, the maximum tolerance limit allowed by the facility, the client will be called by telephone. If there is no reply, the interior of the property will be accessed to check that everything is in order and the cleaning will continue.  If there is a response, and the client is not present, access will be gained to check the state of the apartment and the time when cleaning can take place will be confirmed with the client.

For stays of more than two days, bed linen will be changed on the third day (and so on), while towels will be changed if the client leaves them on the shower floor.

For any additional requirements such as personal toiletries, an iron and ironing board, a change of towels or bed linen, or even batteries, please contact reception. If the need arises outside of reception opening hours, please contact our Call Centre (telephone reception service).

Each apartment has a free safety deposit box. Marina 30 is not responsible for any theft, robbery or loss of objects or money not deposited in the safe. It is also not responsible in case of armed robbery or any other case of force majeure.

Services such as parking or dry cleaning are extra and must be arranged in advance.

• Due to restricted access in the Marina area, the facility offers the possibility of arranging public parking for a supplement of €22 per day. It is not necessary to book, it can be accessed freely by picking up a ticket and validating it on departure with the discount tickets acquired at the establishment’s reception. It is located 500 metres away.
• Laundry service. External laundry and ironing service for clients at extra cost, to be agreed directly at reception according to the garments to be treated. Marina 30 is not responsible for shrinkage, discolouration or deterioration of garments due to the conditions or composition of use.

LOST OBJECTS

Any items found in the apartments or other parts of the premises when the client leaves the facility at the end of their stay will be deposited at the reception desk after an inventory has been made and handover signed.

The items will be at the disposal of the Client who has lost and/or abandoned them and can be collected from the Residence during reception hours from 8:00 a.m. to 04:00 p.m., after prior notification to locate them. For this purpose, the client must provide all the information necessary to describe the object.

If the client wishes the item to be sent to them, they must arrange for it to be collected by the company they consider appropriate and pay the transport costs, which will be carriage forward.

SAFETY RULES

All the facilities and services in our premises are equipped with measures that favour or guarantee your safety at all times.

However, if you consider that the use of any premise or service may pose any risk to your health or physical integrity, we kindly ask you to contact us so that we can inform you and dispel any questions you may have in this regard.

Emergency plan

Instructions on what to do in the event of an emergency are available to the client, as well as signs indicating evacuation routes and fire-fighting equipment. In the event of an emergency, you must follow the additional instructions given by Marina 30 staff. Obstruction of emergency exits and fire-fighting equipment (fire extinguishers, hydrants, push buttons, noise and air quality meters, etc.), as well as improper use of such equipment, may result in expulsion from the facility.

PRIVACY POLICY

Taking images

• It is forbidden to take photographs or make videos in which other guests or employees of the facility appear.
• It is forbidden to take photographs or make videos of the facility’s staff in the exercise of their duties unless the employee has given their consent.
• The publication of photos/videos taken by guests in which other customers or a Marina 30 employee can be identified on the Internet (email, website, social networks, blog, establishment rating pages) is strictly prohibited.

Any unauthorised use of the image of a guest or an employee may give rise to a crime against honour, privacy and self-image, with penalties of up to FOUR YEARS, and, in the case of public dissemination, of up to FIVE YEARS. This right is protected by various laws:

• Article 18.1 of the Spanish Constitution, which guarantees the right to honour, personal and family privacy and one’s own image.
• Organic Law 1/1982 on the Civil Protection of the Right to Honour, Personal and Family Privacy and One’s Image, which develops and articulates the protection of the fundamental right of the same name.
• Organic Law on Data Protection and Guarantee of Digital Rights.
• Article 197 of the Penal Code.

Video Surveillance System

Marina 30 Homes, SL uses video surveillance systems for the security of property, persons and facilities.

Below, we include relevant information in this regard:

• Data controller. The data controller is MARINA 30 HOMES, S.L., with registered address at Calle Compostela, nº 8 – 3º Centro C – 15004 – A Coruña. You can contact us via the following email address: info@marina30coruna.com.
• Purpose of the processing. Your data will be processed solely and exclusively for security purposes through a video surveillance system.
• Legitimisation for processing. MARINA 30 HOMES, SL is entitled to process your personal data, based on the following:
• For purposes of public interest in terms of the prevention of and action against crimes and offences of any kind.
• Based on the legitimate interest of the person responsible, to guarantee the security of the facility, as well as that of its customers or any person who is inside the facility either occasionally or providing a service, as well as the goods that are inside the facility.

Data retention period. The images are kept for a maximum of thirty (30) days from the time they were captured, except when they have to be kept to prove the commission of acts that threaten the integrity of people, property or facilities, in which case they are subsequently deleted from the systems and, therefore, are unrecoverable.

Recipients of the data. In order to fulfil the purposes indicated above, the data controller will share your personal data with the companies in charge of the remote reception and security services that provide support to the data controller in these areas and that will comply with their obligations as data processors.

Rights. You are hereby informed that you have the right to request from the data controller access to and rectification or erasure of your personal data, as appropriate, as well as the right to request restriction of processing or to object to processing. You can exercise your data protection rights by writing to the data controller at the following postal address: c/ Compostela número 8 – 3º Centro C; 15004 – A Coruña, or by emailing info@marina30coruna.com.

Likewise, we inform you that you have the right to file a complaint at any time with the relevant supervisory authority, namely the Spanish Data Protection Agency (www.aepd.es).

Data management

Marina 30 Homes, S.L. with Tax ID (NIF) B70984471, postal address at Calle Compostela 8, piso 3, puerta C, 15004, A Coruña (Spain), telephone 981286837 and email recepcion@marina30coruna.com. On behalf of the company, we process the information you provide us with in order to provide you with the requested service and to invoice it. The data provided will be kept for as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations. The data will not be disclosed to third parties unless required to do so by law. You have the right to obtain confirmation as to whether we are processing your personal data within the company, and therefore you have the right to access the data, rectify inaccurate data or request its deletion if it is no longer necessary.

• Telephone: 981286837
• Contact e-mail: info@marina30coruna.com

To exercise these rights, the interested party must send a communication to the above address, indicating the right they wish to exercise and attaching a copy of a document that reliably identifies them, such as their ID card, passport or other valid equivalent document.

You can consult the complete and detailed information on legal notices and personal data protection at marina30coruna.com, available in several languages, with Spanish prevailing in case of discrepancy, as it is the only legally binding language.

Marina 30 may request the assistance of law enforcement officers to remove from its premises any users who fail to comply with these Internal Regulations, who attempt to access or remain on the premises for a purpose other than the normal use of the accommodation service and also, where appropriate, any persons who are not registered as users or who incur in the circumstances provided for in this article as a reason for denial of access.